Support

We're here to help. Find answers below or get in touch directly.

Frequently Asked Questions

🎧 A station isn't playing

Radio streams are hosted by third-party broadcasters. Occasionally a stream goes offline temporarily. Try another station and check back later — streams usually recover within a few hours.

⭐ How do I save favourites?

Tap the star icon on any station card to add it to your Favourites. Free accounts can save up to 5 favourites. Upgrade to Session Pass for unlimited favourites and access to HD streams.

💳 Managing your subscription

All House Radio subscriptions are managed through Apple's App Store. To cancel or change your plan, go to Settings → Apple ID → Subscriptions on your iPhone.

🔁 Restore purchases

If you've switched devices or reinstalled the app, go to Profile → Restore Purchases inside the app to recover your subscription.

😴 Sleep Timer not working

The sleep timer requires a Session Pass subscription. Make sure your subscription is active and try restoring purchases if needed.

🎵 Song identifier (ShazamKit)

Song identification uses Apple's ShazamKit and works fully on-device. Results depend on the quality of the audio feed from the station. Not all streams support identification.

Still need help?